Orders are processed Monday - Friday, excluding major holidays, and shipped within 1-3 business days.
You have up to 14 days upon receiving shipment to return items purchased on uk.stussy.com. Shipping Charges are non-refundable. Item(s) must be in new, unused condition with original tags still attached. Undergarments, swimwear, and fragrance cannot be returned due to our hygiene policy.
We do not accept returns or exchanges for Stüssy products not purchased from uk.stussy.com. All other purchases from third-party retailers or Chapter Stores, please contact the retailer directly for their return policy.
Visit our Returns Portal Returns Portal HERE.
Return Label Fee - £5.00
The fee will be deducted from your return.
uk.stussy.com does not offer exchanges.
Requesting a cancellation is not guaranteed. During Peak periods and orders placed over the weekend, cancellations may not be possible.
Every order is subject to review. Your order is only confirmed when we have provided a shipping confirmation email.
Every product page has a size chart and details of the size worn by the model in the product description. Our Customer Support team is available to answer any questions regarding measurements and fitting.
Subscribe to our Newsletter or follow us on Instagram for early release information.
Once an order has been placed, it cannot be modified or adjusted. By completing your purchase you agree to our terms and conditions and cancellations are not guaranteed.
Allow 48-72 hours for processing. Refunds are issued during business days.
Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at firstname.lastname@example.org.
Expect a response within 24-72 business hours from our Customer Support Team. Response times may be delayed during peak periods.
Once the package has been RECEIVED and expected at our warehouse, we will issue your refund. We do not re-ship your orders.
Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order. By completing your purchase you agree to our terms and conditions and address updates are not guaranteed.
Once your order is placed we are unable to combine shipments on multiple orders.
A shipping confirmation email is sent once your order has shipped. Allow 3-5 business days to process your order.
Tracking numbers are generated when your shipping label is created. Please allow 1-3 business days from the courier for tracking updates.
Email us at email@example.com within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip. Our team will investigate the situation and respond with a resolution.
uk.stussy.com displays real time-inventory. If an item isn't on our website, it is no longer available.
Once your order is processed the shipping method cannot be updated.
All sale items must be returned within 14 days of receiving. If there is a genuine fault with the item Stussy must be notified within the 14 days.
You will have to contact the purchaser to return the product and purchase the updated item we have in stock. We do not offer exchanges.