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CUSTOMER SUPPORT HOURS:
Monday – Friday 8:00am - 4:00pm GMT+1
Excluding the weekend and major holidays.

Frequently Asked Questions

WHEN WILL I RECEIVE MY ORDER?

WHAT IS YOUR RETURN POLICY?

You have up to 14 days upon receiving shipment to return items purchased on uk.stussy.com. Shipping Charges are non-refundable. Item(s) must be in new, unused condition with original tags still attached. Undergarments, swimwear, and fragrance cannot be returned due to our hygiene policy.

We do not accept returns or exchanges for Stüssy products not purchased from uk.stussy.com. All other purchases from third-party retailers or Chapter Stores, please contact the retailer directly for their return policy.

HOW DO I RETURN MY ORDER?

HOW DO I EXCHANGE AN ITEM?

CAN I CANCEL MY ORDER?

HOW DO I KNOW MY ORDER IS CONFIRMED?

HOW DO I KNOW THE ITEM WILL FIT ME?

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

WHAT IF I NEED TO MODIFY/ADJUST MY ORDER?

MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT DO I DO IF I HAVEN'T RECEIVED IT?

I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?

WHAT DO I DO WHEN THE PACKAGE IS BEING RETURNED TO SEND DUE TO AN INCORRECT ADDRESS?

HOW DO I UPDATE AN INCORRECT SHIPPING ADDRESS?

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED.

WHAT SHOULD I DO IF I RECEIVED A DAMAGED PRODUCT?

IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?

CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?

CAN I RETURN ITEMS PURCHASED DURING SALE PERIODS?

I RECEIVED AN ITEM FROM UK.STUSSY.COM AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?

DO YOU OFFER GIFT RECEIPTS?

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