Shipping & Handling
Orders placed on uk.stussy.com are processed Monday–Friday and shipped within 1-3 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information. All orders are shipped from within the United Kingdom.
Cancellations are not guaranteed for orders placed during the weekend or peak periods.
We offer the following shipping rates in the UK below:
- Standard (2-3 business days) – £5
- Express (1-2 business days) – £8
- Free shipping in the UK for all orders over £150
- Stated fees at the time of checkout include Customs duties/taxes.
- Nike Footwear is excluded from free shipping and incur a flat rate charge of £10.00.
For more information, please contact email@example.com or visit our Live Chat.
- You have up to 14 days upon receiving shipment to return items purchased on uk.stussy.com.
- Orders must be returned by mail only using a tracked shipping method.
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Undergarments, swimwear, and fragrance cannot be returned due to our hygiene policy.
- Once your order is received and inspected, a refund to your original payment method will be processed.
- Shipping charges, duties, and taxes are non-refundable.
- Allow 3-5 business days for your refund to process.
- We do not accept returns or exchanges for Stüssy products not purchased from uk.stussy.com.
- Visit our self-service Returns Portal here.
- Return Label Fee - £5.00
- The return label fee will be deducted from your return.
UK.stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).
All sales are final for any purchases on Nike, limited edition, and/or special collaboration products.
ITEMS PURCHASED DURING THE SALE PERIOD
All sales are final.
Frequent returns or unusual pattern/ activity will be flagged in our system.