Shipping & Handling

ORDER PROCESSING

Orders placed on uk.stussy.com are processed Monday-Friday and shipped within 1-3 business days, excluding weekends and major holidays. Once your order is processed and shipped, you will receive an email notification containing your tracking information. All orders are shipped from within the United Kingdom.

Cancellations, address updates, and order changes are not guaranteed. During busy periods or for orders placed on weekends, these requests may not be possible.


UK SHIPPING

We offer the following shipping rates for orders within the UK:

  • Standard (2-3 business days) – £5
  • Express (1-2 business days) – £8
  • Free shipping for all orders over £150
  • Stated fees at checkout include any applicable customs duties and taxes.
Choosing express shipping does not bypass the processing time. Your order will be shipped once processing is complete.

DISCLAIMER

  • Nike Footwear is not eligible for free shipping and carries a flat shipping fee of £10.00.
For more information, please contact support@stussy.co.uk or visit our Live Chat.

Return Guidelines

RETURN POLICY

  • You have up to 14 days upon receiving shipment to return items purchased on uk.stussy.com.
  • Orders must be returned through our Returns Portal. Ensure you keep a copy of your return receipt from Royal Mail as proof of postage.
  • Returned item(s) must be in new and unused condition with the original tags still attached.
  • Underwear, swimwear and fragrances are non-returnable due to our hygiene policy.
  • Once we receive and inspect your returned order, we will process a refund to your original payment method.
  • Shipping charges, as well as customs duties and taxes, are non-refundable.
  • We do not accept returns or exchanges for Stüssy products not purchased from uk.stussy.com.
  • Combined returns are not accepted; for assistance, please contact us at support@stussy.co.uk.

DISCLAIMER

Frequent returns or unusual patterns/activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our Terms of Use.

RETURN INSTRUCTIONS

  • Visit our self-service Returns Portal HERE.
  • Return Label Fee – £‌6
  • The return label fee will be deducted from your refund.

EXCHANGES

uk.stussy.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).